Return & Refund Policy
Last updated: July 23, 2026
Northpeak Pack accepts eligible return requests within 30 days after confirmed delivery. Review the conditions below before sending an item back.
Return eligibility
To qualify for a return, an item must be unused, unworn, unwashed, unaltered, and returned in the condition received, with original packaging, tags, accessories, manuals, and promotional items included. Proof of purchase is required.
Footwear should be tried on indoors, on a clean surface, only long enough to confirm fit. Shoes showing outdoor wear, dirt, creasing beyond normal indoor try-on, odor, damage, or missing packaging may be refused or may receive a reduced refund where permitted by law.
How to start a return
- Email Support@Northpeakpack.com within 30 days of delivery.
- Include the order number, item name, reason for return, and clear photos when an item is damaged, defective, or incorrect.
- Wait for return instructions and the return address before sending the package.
Returns sent without authorization, to an address not provided by our support team, or as cash-on-delivery packages may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless an item was delivered damaged, defective, or materially different from what was ordered. Original shipping charges are non-refundable except where required by law or when the error is ours. Use a trackable shipping method because Northpeak Pack is not responsible for a return package lost before it reaches the designated return location.
Damaged, defective, or incorrect items
Inspect the order after delivery. Report a damaged, defective, or incorrect item within 7 days of delivery and include clear photographs of the item, packaging, shipping label, and issue. After review, we may provide a replacement, refund, or other appropriate resolution.
Refunds
After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally initiated to the original payment method within 1–3 business days. Banks and payment providers may require an additional 5–10 business days to post the credit. Any deduction for missing items, use, damage, or loss in value will be explained where permitted by law.
Exchanges
The fastest way to obtain another size, color, or product is to complete an approved return and place a new order. Replacement availability cannot be guaranteed.
Non-returnable items
The following are not eligible for return unless required by law: gift cards; personalized or custom-made products; products marked final sale; hygiene-sensitive items after a protective seal is opened; and items damaged through misuse, improper care, normal wear, or unauthorized alteration.
Clearance and final sale
A clearance item is returnable under this policy unless the product page or checkout clearly identifies it as Final Sale. Final-sale items are not returnable except when damaged, defective, incorrect, or where applicable law provides otherwise.
Cancellations
Send cancellation requests within 24 hours of purchase and before processing begins. We will try to accommodate the request, but cancellation is not guaranteed once fulfillment starts. A shipped order must follow the standard return process.
Contact
For return assistance, email Support@Northpeakpack.com with your order number.