This Shipping Policy explains how American Crest Metals processes, verifies, packages, and delivers orders. Available carriers, service levels, costs, restrictions, and delivery estimates are shown at checkout when available.

1. Order Processing and Verification

Most orders are prepared within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. High-value, unusual, or risk-flagged orders may require additional payment, identity, address, or fraud-prevention verification before shipment.

Processing time is separate from carrier transit time. An estimated delivery date is not a guaranteed delivery date unless a specific guaranteed service is expressly purchased and accepted.

2. Shipping Destinations

We ship only to destinations and address types accepted during checkout. Certain products, order values, payment methods, jurisdictions, forwarding services, hotels, mail drops, freight forwarders, virtual mailboxes, or other addresses may be restricted.

We may require the billing and shipping addresses to match, or may request additional verification before shipping to a different address.

3. Shipping Charges and Promotions

Shipping charges are calculated at checkout based on order value, weight, destination, carrier, service level, signature requirements, insurance eligibility, and promotional terms. Free-shipping offers apply only to qualifying orders and do not necessarily include expedited service, special handling, or optional upgrades.

4. Tracking, Insurance, and Signature

Tracking information is sent after the package is accepted or scanned by the carrier. Tracking may take 24–48 hours to update.

Tracking, insurance, adult signature, direct signature, or other delivery controls may be required based on product type, destination, order value, payment method, or risk review. Where insurance is offered, coverage remains subject to carrier and insurer terms, documentation requirements, exclusions, and claim deadlines.

5. Accurate Shipping Information

Customers must provide a complete and accurate name, delivery address, apartment or suite number, postal code, telephone number when requested, and any carrier-required information. Review these details before submitting the order.

Address changes are not guaranteed after an order is placed. For security reasons, we may cancel and require a new order rather than redirect a high-value shipment. We are not responsible for delay, loss, return, or additional cost caused by incorrect, incomplete, unauthorized, or undeliverable customer-provided information.

6. Delivery Estimates and Delays

Transit times vary by carrier, destination, weather, holidays, security screening, service interruptions, and events outside our reasonable control. Carrier delays do not automatically entitle an order to cancellation or refund.

Contact us if tracking has not updated for an unusual period or if delivery materially exceeds the carrier’s estimate. We may need to wait for the carrier’s required investigation period before issuing a resolution.

7. Delivered but Not Received

If tracking shows delivered but you cannot locate the package, promptly check with household members, neighbors, building management, mailroom staff, and the carrier. Contact us as soon as possible and no later than 7 calendar days after the delivery scan.

A delivery scan does not automatically determine the outcome of a claim. We may review signature records, geolocation or scan data, delivery photographs, carrier findings, address records, and fraud indicators. Resolution remains subject to applicable law and any carrier or insurance coverage.

8. Damaged or Tampered Packages

Inspect the shipment promptly. If the outer package appears opened, damaged, wet, crushed, re-taped, or otherwise tampered with, photograph it before opening when practical. Contact us within 7 calendar days after delivery and retain the complete package, all labels, internal materials, holders, and contents.

9. Refused, Unclaimed, and Undeliverable Shipments

If a package is refused, unclaimed, returned for an incorrect address, or returned after failed delivery attempts, we may deduct actual outbound and return shipping, carrier fees, insurance charges, payment costs, and other direct expenses from any amount otherwise refundable, to the extent permitted by law. Market-priced and final-sale products remain subject to their applicable restrictions.

10. International Orders

International shipping is available only when the destination and service are offered at checkout. The recipient is responsible for import duties, taxes, brokerage, customs requirements, local restrictions, and any other destination charges. Customs delays and government actions are outside our control.

11. Risk Review and Shipping Restrictions

We reserve the right to hold, cancel, divide, combine, or use a different carrier or service when reasonably necessary to protect the customer, comply with law, address inventory issues, prevent fraud, or satisfy carrier and insurance requirements. If we cancel an order, we will refund the amount collected for the canceled portion.