Shipping Policy

Last updated: July 23, 2026

Northpeak Pack ships orders to the United States and international destinations. Delivery estimates begin after an order has been processed and dispatched.

Order processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day. Sales, holidays, severe weather, or unusually high order volume may extend processing time.

Estimated delivery times

  • United States: approximately 7–15 business days after dispatch.
  • International destinations: approximately 10–25 business days after dispatch, depending on destination, carrier service, customs clearance, and local delivery conditions.

Delivery dates are estimates rather than guarantees. Carrier delays, customs authorities, weather, peak seasons, transportation disruptions, or other events outside our reasonable control may affect arrival time.

Shipping charges

Available shipping methods and charges are displayed at checkout based on destination and order value. A free-shipping promotion applies only when the conditions shown on the storefront or at checkout are met.

Tracking

When tracking is available, a shipping-confirmation email will be sent after dispatch. Tracking activity may take 24–72 hours to appear after the carrier receives the shipment. Customers can also use the Track Order page or contact Support@Northpeakpack.com.

Address accuracy

Please review the shipping address before completing checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if a correction is needed. We cannot guarantee an address can be changed after processing begins, and additional shipping charges may apply when a package is returned because of an incorrect or incomplete address.

Multiple shipments

Items from the same order may ship separately and arrive on different dates. When available, separate tracking information will be provided for each shipment.

International duties and taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other destination-country charges. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in product or shipping prices. Customs processing may extend delivery time.

Lost, delayed, or marked-delivered packages

If tracking has not moved for an extended period, or a shipment is marked delivered but cannot be located, first check the delivery area, household members, neighbors, and local carrier. Then contact us with the order number and tracking details. We will assist with a carrier investigation where available, but carrier timeframes and outcomes are outside our control.

Order changes and cancellations

Cancellation or address-change requests should be sent within 24 hours of purchase and before processing begins. Once an order has been processed or shipped, it normally cannot be canceled and must follow the Return & Refund Policy.

Contact

For shipping questions, email Support@Northpeakpack.com and include your order number.